We take your data security seriously and wish to ensure that your privacy is protected. We only process your data within the provisions of the current legal framework. We capture, process and use your data with your consent or based on another legal right or obligation.
The term “your data” means personal data. Personal data is information with which we can identify you either directly or in combination with other data.
This privacy policy complies with Nigerian regulation and the relevant legislation of Nigeria and describes how TECKIES HUB NIGERIA LIMITED collects, uses, stores, shares and maintains customers` personal information when they use our services through our website and explains customers data protection rights.
The data controller for your personal information is:
TECKIES HUB NIGERIA LIMITED
Address: 17, Akinsaya street, Ojodu Berger, Lagos, Nigeria Estate, Lekki
We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling).
Personal data Collected
www.support2day.com does not collect and record special categories of personal data, such as: personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or sexual orientation. Individuals shall not provide such sensitive data to www.support2day.com. If the individual negligently or intentionally provides sensitive data to www.support2day.com, we undertake to immediately delete such data.
Personal data collected directly from individuals
Personal data collected directly from individuals by phone
Individuals provide personal data when they contact www.support2day.com by phone specified in Terms and Conditions and in the Contact Us section where the contact details of www.support2day.com are provided. When the individual contacts us by phone, we only collect and process the name and phone number of the individual, and in some cases also the e-mail address of the individual. These data are processed for the purpose of communicating with the individual. The processing of these personal data is necessary:
– For the realization of the legitimate interests of www.support2day.com, where legitimate interests are answering to the received phone calls and sending emails in connection with inquiries received by telephone.
– For actions preceding the conclusion of a contract and undertaken at the request of the individual, namely providing more information on the services offered by www.support2day.com in connection with a possible conclusion of a contract with the individual.
Personal data collected directly from individuals by contact form of the website
Individuals provide personal data to www.support2day.com when they contact us by sending a message using the contact form on https://support2day.com/contact-us/. In this case www.support2day.com collects and processes the name of the individual, the e-mail address and the other information that the individual provides in the sent message. These personal data are processed for the purpose of communication with the individual and record keeping. The processing of these personal data is necessary:
– For the realization of the legitimate interests of www.support2day.com, whose legitimate interests are sending the received messages, as well as saving the received messages.
– For actions preceding the conclusion of a contract and undertaken at the request of the individual, namely providing more information on the services offered by www.support2day.com in connection with a possible conclusion of a contract with the individual.
Personal data collected by creating an individual account and/or placing the order
While creating an account and/or placing the order www.support2day.com collects your personal information, including:
- Name
- Date of birth
- Address
- Email address
- Phone/ mobile number
- Password
- Technical information about how you access and use our website, including your IP address browser type and operating system.
This data will be used for the following purposes:
- To personalize your shopping experience on our website
- To assess the effectiveness of our marketing activities
- To allow us to handle your orders, deliver products and process your payments and refunds.
- To let you know about your orders
- To update our records and generally maintain your account with us
- To prevent or detect fraud or abuses of our sites. Also to enable third parties to carry out technical, logistical or other functions on our behalf
- If you consent, to notify you of products or special offers that may be of interest to you
Personal data collected from third parties
www.support2day.com usually does not obtain personal data for individuals from third parties. However, in some cases, if we have a reasonable grounds to suspect any individual of infringing www.support2day.com legal or intellectual property rights, then we may obtain personal data of the suspected individual from public registers or private sources. The lawful purpose for processing of the personal data are the legitimate interests pursued by www.support2day.com, which legitimate interests are investigating the infringement and taking legal actions against the infringement.
Data collected automatically
When an individual visits www.support2day.com, we automatically collect the following data, namely:
– The type of device from which the individual accesses the platform (for example, a computer, a mobile phone, a tablet, etc.);
– Type of operating system;
– Type of the browser;
– Concrete actions undertaken, including the pages visited, frequency and duration of visits to the website;
– Date and time of visits.
– IP address
Purposes for Personal Data Processing
www.support2day.com collects and processes the personal data of individuals for the following purposes, namely:
– To provide the services that www.support2day.com.com offers and identify individuals (future and current clients);
– To contact the individual via e-mail in order to respond to the received inquiries;
– For the execution of obligations of a contract to which the individual to whom such data refer is a party, and for actions at the individual’s request and preceding the execution of a contract;
– For the execution of an obligation of www.support2day.com, stipulated by law;
– accounting purposes;
– Statistical purposes;
– improving the efficiency and functionality of the website;
– preparing anonymous statistics on how the website has been used;
www.support2day.com may not use the personal data of individuals for purposes other than specified in this Privacy Policy.
We do not store your credit or debit card details. We will never ask for personal details via email. If you receive an unsolicited email asking you for your support2day.com log in details, please contact our Customer Service team immediately email on support@support2day.com
With whom we share your personal data
We may provide your personal data to our suppliers and service providers, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organizations for the purposes of fraud protection.
In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the and such destinations may not have laws which protect your personal data to the same extent as in the EEA. We are required by data protection law to ensure that where we or our “processors” transfer your personal data outside of the EEA, it is treated securely and is protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in our Privacy Policy. We take appropriate steps to ensure that recipients of your personal information are bound to duties of confidentiality and we implement appropriate measures to ensure your personal information will remain protected in accordance with this Privacy Policy, such as standard contractual clauses.
How long we keep your personal data for
We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:
· legal obligation(s) under applicable law to retain data for a certain period of time;
· statute of limitations under applicable law;
· potential or actual disputes; and
· guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your personal data from our systems when it is no longer needed.
Your Rights
If you are a resident of the EEA, you have the following data protection rights, which you can exercise at any time by contacting us at (email address).
· The right to access, correct, update or request deletion of your personal information.
· The right to object to processing of your personal information when it is based on our legitimate interests.
· The right to ask us, in some situations, to restrict processing of your personal information or request portability of your personal information.
· The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.
· If we have collected and process your personal information with your consent, then you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent
· The right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected.
Cookies
What are Cookies?
We collect information about your use of our Site through cookies. Cookies are information that files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.
What cookies are used on our website?
The cookies we and our business partners use on our Site are broadly grouped into the following categories:
· Essential – Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our Site without these cookies.
· Analytics – We use analytics cookies to helps us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users. We would find it difficult to analyze how well our Site was performing and improve it without these cookies.
· User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our Site. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our Site.
· Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant.
How can I reject or opt out of receiving cookies?
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Third party cookies
Some of the cookies described in the “What Cookies are used on our Site” section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:
· Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or · If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website. If you have any questions about these Privacy Policy, please contact us on or email us at support@support2day.com or contact us 07081562759.